Shipping Policy

Last updated: September 30, 2026

Thank you for shopping with BrüMaster's. We work to get your order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 3–5 business days after your order is placed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping Destinations

BrüMaster's currently ships to deliverable addresses across Canada.

Available shipping options depend on your order and delivery address and will be displayed at checkout before payment.

If no shipping option is available for your address at checkout, please contact us at contact.brumasters@gmail.com and we can confirm whether delivery is available.

Shipping Rates

Shipping charges are displayed at checkout before you complete your purchase.

Rates may vary depending on the products ordered, order size, weight, and delivery destination. Any available flat-rate, discounted, or free-shipping options will automatically be displayed at checkout when your order qualifies.

Estimated Delivery Times

Estimated delivery times are provided during checkout or by the applicable shipping carrier.

Delivery times are estimates and are in addition to our 3–5 business day processing time.

Carrier delays, weather, holidays, service interruptions, remote delivery locations, and other circumstances outside our control may affect delivery times.

Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has shipped.

Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at contact.brumasters@gmail.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

Lost, Delayed or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us at contact.brumasters@gmail.com with your order number and relevant details.

For damaged shipments, please include photographs of the package and damaged products where possible so we can review the issue and assist you.

For delayed shipments, we may ask that you allow the carrier's expected delivery window to pass before an order is considered lost.

We will work with you and the shipping carrier, where applicable, to determine an appropriate resolution.

Third-Party Purchases

This Shipping Policy applies to orders placed directly through brumasters.ca.

Products purchased through Amazon, a retailer, marketplace, or another third party are subject to that seller's applicable shipping and fulfillment policies.

Questions

If you have questions about shipping or an existing order, please contact:

BrüMaster's
contact.brumasters@gmail.com
brumasters.ca